Related Articles & Comments

  • Quite a remarkable coincidence that the sub-continental cowboys timed their raid when they did – or was it?
    Had they perhaps gained access to BT Openreach’s engineering work schedules – far more detail than we the customers would be privy to – to know in which communities they would be afforded extra credibility?
    Or, worse still, have BT’s offshore operations in India been compromised on the inside? This isn’t exactly unknown for UK companies who set up call centres in India to cut costs, to the sometimes severe financial disadvantage of their customers.
    And if I sound unduly cynical about BT, turn to p38 in tomorrow’s Private Eye.

    Hot debate. What do you think? Thumb up 19 Thumb down 1

    Robert Wakeham August 4, 2016 7:59 pm Reply
  • Well done, Newsie. A courageous article that will save others from similar encounters.

    Hot debate. What do you think? Thumb up 29 Thumb down 2

    Andrew Argyle August 4, 2016 8:15 pm Reply
  • I really hope this is an illustrative parable rather than a genuine account of something that actually happened.

    Like or Dislike: Thumb up 7 Thumb down 6

    jake August 4, 2016 8:56 pm Reply
    • If only it were, Jake.

      Hot debate. What do you think? Thumb up 17 Thumb down 1

      newsroom August 4, 2016 9:13 pm Reply
      • Genuinely sorry to hear that. Glad though you had a few strokes of luck to mitigate against these scammers completely cleaning you out. All credit to you for having the courage to share this with us.

        Hot debate. What do you think? Thumb up 18 Thumb down 1

        jake August 4, 2016 9:56 pm Reply
  • Thank you newsroom. You have probably saved quite a few of us much pain and similar embarrassment.

    Scammers are becoming more convincing as technology improves – no matter how savvy we think we may be, in reality we are all as potentially vulnerable.

    Hot debate. What do you think? Thumb up 17 Thumb down 1

    Lowry August 4, 2016 10:50 pm Reply
  • Even allowing for all the hastle that has entailed you were fortunate in that the bank’s security systems worked. We always groan when they stop a payment and we have to contact them and convince them that it is OK, but we should appreciate that their check is all that stands between us and scammers like these.

    Hot debate. What do you think? Thumb up 20 Thumb down 0

    Murdoch MacKenzie August 5, 2016 1:21 am Reply
  • I’m glad you escaped unscathed (financially at least) and that you shared your experience. I’m sure it will help others to avoid these creeps.

    I too have been targeted – on two occasions. I too escaped financial loss, but not, as in your case, by using my intelligence. My saviour was my own bumbling ineptitude – I couldn’t follow the instructions of the scammers, however hard I tried, and, frustrated and exasperated they gave up on me after wasting several hours. I almost feel sorry for them!

    In any case, they wouldn’t have gained anything because I don’t do banking by computer. Writing a cheque is about my limit of fiscal manipulation. So I guess the moral of my story is that there is merit in being dumb, keyboard clumsy, and computer illiterate.

    Hot debate. What do you think? Thumb up 17 Thumb down 0

    S.White August 5, 2016 1:25 am Reply
  • Newsroom. Very interesting and I would suspect there are quite a number of others out there who have had the same or similar experience as you. This type of fraud, theft or whatever you wish to call it will continue as the Banks are determined to introduce ‘internet banking’ and be rid of paper statements. I’m presuming you are reasonably young and have much more concern for the more aged folk (like me)who are not so computer savvy.Thanks for your honesty.

    Like or Dislike: Thumb up 9 Thumb down 1

    Alistair August 5, 2016 8:16 am Reply
  • This is presently on the BBC Tech site. Be warned – http://www.bbc.co.uk/news/technology-36981625

    Like or Dislike: Thumb up 8 Thumb down 0

    Malcolm Kirk August 5, 2016 8:44 am Reply
  • It is of course BT who provide your IP address. If you are a domestic customer this will change whenever your router is rebooted. Business customers on some packages may have a fixed IP address.

    Never let anyone share your screen and never download any software suggested by a caller. No reputable company works like this.

    (an exception might be a PC support organisation like PC World’s ‘KnowHow’, but they will have installed the software on your machine when you joined)

    I have to say I am surprised anyone who works with the Internet every day fell for this.

    Like or Dislike: Thumb up 4 Thumb down 8

    Longshanks August 5, 2016 8:47 am Reply
  • Much the same thing happened to me earlier this year, and boy did I — an experienced computer user — feel foolish. Fortunately the much maligned RBS fully refunded me for the money taken. The message to all is never give/show bank details.

    Like or Dislike: Thumb up 12 Thumb down 0

    PBP August 5, 2016 8:51 am Reply
    • People worry about giving bank account details (i.e. account number) online because it is not safe but they will give or post a cheque to a complete stranger, and what is printed on the bottom of the cheque?

      Like or Dislike: Thumb up 4 Thumb down 0

      Lundavra August 5, 2016 4:27 pm Reply
  • Glad you shared your experience which will help others.

    Surely, however, the alarm bells should have been ringing at the very fact BT phoned you to help! Everyone knows their customer support/services are shocking when a member of the public phones them (BT) so there is no way they would be phoning members of the public to help! 🙂

    Like or Dislike: Thumb up 6 Thumb down 3

    Hughie August 5, 2016 10:01 am Reply
    • The two biggest lies in the world are:

      “The cheque’s in the post”

      and

      “I’m from BT customer support, I’m here to help”

      Make this your motto: Beware of GEEKS bearing gifts

      Like or Dislike: Thumb up 8 Thumb down 1

      jake August 5, 2016 12:42 pm Reply
  • Lynda, I’d like to add myself to those thanking you for this honest and informative account, which could save many others getting into trouble. The scammers are clearly very plausible and it is very easy to take one wrong step and ‘reveal all’. Personally I have nothing to do with internet banking, even if that makes me a fogey!

    Like or Dislike: Thumb up 9 Thumb down 0

    Dugald Barr August 5, 2016 2:05 pm Reply
  • I’m glad it wasn’t as bad as it could have been. Never, but never, do anything In regard of banking or passwords that a stranger on the phone asks you to do. Repeat – never.
    No utility company or Bank do anything pro active to help customers. It’s always a scam. I’ve worked in a Bank: support teams will never call customers and ask them to do anything like this.

    Like or Dislike: Thumb up 6 Thumb down 0

    IslandDweller August 5, 2016 5:54 pm Reply
    • Also be very careful if they tell you to put the phone down then call them back, they could hold the line open – this is said to have been fixed on BT by reducing the time that the connection is held but I would still be very careful.

      Like or Dislike: Thumb up 4 Thumb down 0

      Lundavra August 5, 2016 8:57 pm Reply
      • Lundavra, if in doubt call on a mobile.

        Like or Dislike: Thumb up 2 Thumb down 0

        Richard August 5, 2016 11:20 pm Reply
        • Yes that is the usual advice.

          You can use Recall on the phone to get dial tone back but few people are familiar with that.

          BT are said have shortened the time-out period but I don’t think other companies have.

          Like or Dislike: Thumb up 1 Thumb down 0

          Lundavra August 6, 2016 8:52 am Reply
  • Sorry to hear this Lynda, I was subject last year to an internet scam which I lost a lot of money, a year later I still feel very stupid for falling for it, these people are very clever. Sharon.xx

    Like or Dislike: Thumb up 1 Thumb down 0

    Sharon Macinnes August 5, 2016 6:29 pm Reply
  • I have been targeted at least 3 times by this type of scam. Usually I just put the phone down straight away but once when I had a free day I strung them on for an hour or so. Strangely satisfying knowing that while they were talking to me they couldn’t be a danger to others! Well done for writing this article, the more people who know about these scams the better.

    Like or Dislike: Thumb up 10 Thumb down 1

    Kieron Green August 5, 2016 10:12 pm Reply
  • I think it’s very courageous of you, Lynda, to give us all these details. And I hope everyone takes note.

    Having been engaged in a three year battle with BT, I’ve had a load of email scams (and yes, the shown email address is name@bt.com) – these I forward every time to BT as they’re fraudulent but only had one around the time Tobermory was due to get “fibre” broadband. I expected a call from BT because I’d been complaining long and loud about our Internet connection and could back it up with over a year’s worth of daily speed tests and emails from BT, but they rang at the wrong time. I phoned BT later that day and, sure enough, we could get connected. If I’d waited till whoever caller was came back, I could well have been taken in, though, thankfully, I refuse to use Internet banking.

    Aside from the police, your bank, etc., have you thought about alerting, or ensuring that the police alert, neighbourhood watch groups? Now Police Scotland has established Rural Neighbourhood Watch schemes, it might be well asking.

    Like or Dislike: Thumb up 2 Thumb down 0

    Jade August 5, 2016 10:26 pm Reply
  • As someone who works in IT just please be aware
    (1) BT and Openreach NEVER call you about problems, even those of us in the industry can only get BT on the phone regarding internet service provision.
    (2) BT and Microsoft do not call people and “proxy” onto their computer other than very big companies with service contracts and these are usually through third party value added network suppliers.
    (3) Never let anyone install proxy software on your computer, unless you work for a big company and they supply you with it so that their tech support can help you at home.
    (4) Any genuine telephone tech support would never have you on the telephone for two and half hours, they would be sacked for the long handle time ! No genuine tech support will ever ask for your IP, password or financial details, the IP is irrelevant, it is dynamic and changes for most users with every use of the net, if you do business with an organisation they know your payment means already and don’t need your password.
    (5) As someone else wrote be careful doing a call back – the scam artists can keep the line open and make it sound like you called them. Look up a customer service number on the organisations website or from a bill, if necessary call another number first to make sure the line is clear.

    Unfortunately networked technology has given bad people yet another way to try to part trusting people and their money.

    Like or Dislike: Thumb up 10 Thumb down 0

    Earragaidheal August 6, 2016 12:26 am Reply
  • Well done for sharing and for the detailed account. All the advice given is of course correct – but you knew it already, as do we all! Eternal vigilance is not easy to maintain, how often one escapes by a whisper. Thank you.

    Like or Dislike: Thumb up 5 Thumb down 0

    Kevin Byrne August 11, 2016 12:12 pm Reply
  • So that’s it for ForArgyll is it?

    Like or Dislike: Thumb up 4 Thumb down 2

    Longshanks August 19, 2016 1:35 pm Reply
  • Seems that they are still active in the area. I have just had a call from an asian caller who purported to be from Open Reach stating that there had been a request to cut off my internet connection and what did I say to that.

    I replied that it was a load of crap and that he was clearly a scammer.

    He put his phone down before I had a chance to expand on the theme.

    Like or Dislike: Thumb up 8 Thumb down 0

    JimB August 19, 2016 2:33 pm Reply
  • It is hard to see why FA has not simply replaced its computer system and got on with it.

    Like or Dislike: Thumb up 5 Thumb down 3

    Longshanks August 19, 2016 3:31 pm Reply
  • Newsroom, any update Lynda?

    Like or Dislike: Thumb up 3 Thumb down 0

    Dunoon Lad August 30, 2016 11:03 am Reply
  • I was receiving masses of these calls sometimes up to three in the same day, despite giving different responses. Telling them to eff off, explaining that I had never been a BT customer and never would be, and so on.

    Eventually I lost patience with them (if you have caller display on your phone and happen to see the display as the call starts you will see International Call flash up, quickly replaced by 02075676666 number or similar). The next time I saw that number I answered the phone with “Scottish Police, Inspector Jack Frost Denton CID, thank you for calling, we’ve been waiting for your call….” They rang off immediately and we’ve now had three weeks without receiving another call from them. It may be coincidence, but it does seem to have done the trick

    Like or Dislike: Thumb up 2 Thumb down 0

    Jolly farmer August 30, 2016 12:28 pm Reply
  • Good effort newsroom, near identical scam in Kendal area last year.All on Facebook now informed.

    Like or Dislike: Thumb up 1 Thumb down 0

    Splang August 31, 2016 5:12 pm Reply
  • Has ForArgyll officially died?

    Like or Dislike: Thumb up 2 Thumb down 3

    Jerry McIver September 1, 2016 3:40 pm Reply
  • If we can post on here, surely the editorial team can as well. Come on FA, get your act together and let us know what’s going on.

    Like or Dislike: Thumb up 0 Thumb down 0

    RichieMac September 2, 2016 6:40 am Reply
  • It certainly is very odd for a commercial site to closedown in this manner, giving no explanation and leaving the ignition running as it were.

    I am still puzzled as to why there has been no Troll activity at all on this thread as far as I can see. Have they succeeded in their aim of closing the site down? If some kind of legal gag has been applied, it must be some gag.

    Like or Dislike: Thumb up 2 Thumb down 0

    JimB September 2, 2016 8:21 am Reply
    • Maybe a Cease & Desist letter has been received.

      Who from?…
      SG, SNP, A&B C, Ex MSP, Eilean Eisdeal, Osborne’s, Other?

      Like or Dislike: Thumb up 2 Thumb down 2

      RichieMac September 2, 2016 11:42 am Reply
    • Men in dark coats and glasses, shutting down the free media who dare question the Dear Leader and her Apparatchiks. Zero tolerance of those “not on message”. A poor day for democracy and free speech if it is a gag. Is this a foretaste of an independent Scotland?

      Like or Dislike: Thumb up 2 Thumb down 2

      Jerry McIver September 2, 2016 3:35 pm Reply
      • Have you lost all sense of sanity?

        Like or Dislike: Thumb up 2 Thumb down 4

        A.Salmon September 2, 2016 9:05 pm Reply
    • A commercial site…..LOL.
      Comical site more like!

      Like or Dislike: Thumb up 2 Thumb down 3

      A.Salmon September 2, 2016 9:03 pm Reply
  • Has the wee ultra not paid her leky?
    Better get a pay as you go card .
    Missing all the craic!!
    Have a wee peek at all the lost souls above,just desperate to froth. Lol

    Like or Dislike: Thumb up 2 Thumb down 3

    A.Salmon September 2, 2016 9:00 pm Reply
  • In reply to A.Salmon, by coincidence, in one of FA’s last police reports from Lochgilphead the police were looking for the owner of a property where a lecky by-pass device was found.

    Seriously though, did the Supreme Court say this as reported?

    “”It is worth noting that in its judgment the Supreme Court said:
    ‘“The first thing that a totalitarian regime tries to do is to get to the children, to distance them from the subversive, varied influences of their families, and indoctrinate them in their rulers’ view of the world. Within limits, families must be left to bring up their children in their own way.’
    Hot debate. What do you think? Thumb up 18 Thumb down 2
    NEWSROOMJuly 28, 2016 10:39 amReply””

    Like or Dislike: Thumb up 2 Thumb down 1

    Murdoch MacKenzie September 2, 2016 11:00 pm Reply
  • Personally I have ruled out an alien abduction but on the other hand….

    Seriously, right on cue a Troll is ordered to break cover! Are we nearer the truth than we might like to believe? In my opinion nothing connected to the SNP happens without the sayso of SNP Central. Are we living in a more totalitarian society than any of us dared think?

    The state of suspended animation of For Argyll seems very strange. If the management decided to pull the plug would they not have pulled the plug completely and left us with blank screens?

    Like or Dislike: Thumb up 2 Thumb down 1

    JimB September 3, 2016 10:18 am Reply
    • Sorry to piss on your parade but I’m not associated with the snpee. They are not radical enough on land reform for me.
      As for the rest of your post,you need help,and quickly. Paranoiac,narcissistic,and downright stupid,all in one post.

      Like or Dislike: Thumb up 1 Thumb down 4

      A.Salmon September 3, 2016 6:29 pm Reply
  • The 1st Minister will have her plug pulled by the end of the year.The “national conversation” so mentioned, is nae but a fart in a gale, “a combination of bluster and bluff” if I remember the failed sad wee ecks sound bite correctly.Come on Nippy call another vote so we can watch you disapear over yonder brae once and for all.

    Like or Dislike: Thumb up 3 Thumb down 2

    Splang September 3, 2016 4:03 pm Reply
    • And it’s goodnight from him!!!

      Like or Dislike: Thumb up 1 Thumb down 5

      A.Salmon September 3, 2016 6:30 pm Reply
  • Just found this thread. When they tried it on me I immediately contacted BT and they were totally apathetic. They simply didn’t want to know and didn’t care a jot. SO I then contacted the Fraud Squad in London. Very impressive. These guys are PROACTIVE – they agree with me that we should chase these bastards and punish them, not just sit back and suffer in silence. But they need INFORMATION from the public to do this. So,PLEASE, even though it’s a bit of a bother, do get in touch and REPORT what has happened to you in as much detail as possible. It’s the only way we will ever stand a chance of nailing the sods.

    Like or Dislike: Thumb up 0 Thumb down 0

    Barcaldine Tyger February 9, 2017 11:42 pm Reply
    • There is not a lot to report except that you have had a call from an unknown person who either had his number withheld, displayed a false number or was International and of course he did not give he true name.

      The authorities need proactive call centres with access to forensic call tracing facilities to try and identify the caller but even then it is a foreign caller there is little they can do.

      Like or Dislike: Thumb up 1 Thumb down 0

      Lundavra February 10, 2017 8:01 am Reply

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