Yesterday’s Buteman online led with the story of local anger at a repeat of an apparently familiar outrage with ferry operator, CalMac.
Local residents were evidently refused access to a full car deck when thee cars belonging to CalMac crew members were on board – and stayed on board when the ferry tuned around for the return journey.
17th February that she had been on that morning’s 8.35am sailing from Rothesay but saw that a number of vehicles couldn’t be boarded as the vessel was full. She noted three employees’ cars on deck – and that they were still there on the return journey back to Bute.
This looks like crew simply free parking their vehicles on their mobile place of work for the day.
CalMac have apologised. saying: ‘It is our policy that staff cars should not be shipped when space on the vessel is tight.’
Were the CHFS tender a genuine competition, as, on evidences For Argyll has serially published, it patently is not, the timing of this issue would have been unfortunate for CalMac.
It calls into question the issue of public sector carelessness with public money and with customer service.
A private sector operator [like Serco, CalMac’s titular competitor for the west coast ferry services contract] would never contemplate losing earnings with crew cars blocking sellable space; and would be sharply aware that prioritising customer service is what grows the business.
A public sector monopoly always – always – breeds a ‘take it or leave it’ attitude to customers which is sometimes manifest in corporate perspectives and sometimes in staff behaviours.