Flexible timetabling and responsive crewing arrangements saw ferry operator, CalMac, manage to run 75% of its lifeline island services during Storm Frank.
296 sailings were achieved on 30th December, out of a timetabled 374.
Routes affected by the weather included Coll, Tiree and Colonsay which all had sailings moved back to Hogmanay – along with Mallaig to Armadale, which ran 50% of scheduled sailings and the Gigha service which experienced 33% cancellations.
In total the CalMac customer care team managed more than 1,000 calls over the course of the day.
CalMac’s Operations Director, Drew Collier, says: ‘As always safety has to be our number one priority, but we have a flexible approach to getting people to where they need to be and took advantage of out of timetable weather windows where possible to keep people and vital goods moving. Our capacity to communicate effectively with our customers gives us the scope to continue to run a service even when the normal timetable cannot be delivered due to the weather.
‘As part of community we serve know how important it is to get home to family and friends at this time of year and we do all we can to keep our communities connected within the constraints the weather brings. I’d like to thank all our staff for their efforts in providing as full a service as possible over the last couple of very challenging days.’
‘The vast majority of services are running to a normal timetable today [31st December] but the company are urging passenger travelling to arrive early for their sailing and to check the website before setting off.