This is a bit of an eye-opener – from the written evidence of Liverpool Coastguard PCS Union members to the committee. Could the MCA even be with TalkTalk to save money?
’30. MCA Management apathy about service to the public
‘MRCC Liverpool had a problem with routine telephone lines which affected our management of life saving
incidents on a Bank Holiday weekend. This problem needed authorisation by a senior staff member for an
engineer to attend, but the Duty Director “did not have the authority” to authorise an upgrade to their service
agreement (which doesn’t cover Bank Holiday weekends!). This was not authorised until the next day (15
hours after the fault was raised). The staff at Liverpool were merely asked to monitor the situation and were
left dumbfounded by the complete lack of understanding of the situation by senior management. Authority was
not sought for a problem which affected 80% of incoming calls. It wasn’t fixed until 20 hours after the fault
was notified to Managers. Again, a lack of understanding and experience of ops room working by senior
management and directors led to a state of affairs where £300 for a BT package upgrade to allow an engineer
to resolve the problem was withheld. In contrast £1,000 per day is being spent on rent for an empty MOC
in Fareham.’
Uncharted waters with the crew locked in the ‘safe room’ and some idiots at the helm.
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Louise Ellman’s committee also has something to say about the provision of ETVs as insurance against another Braer or Exxon Valdez, and has asked the government (to paraphrase) what the hell it thinks it’s doing?
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