Comments on: McGrigor writes to demoted Rice on Bank of Scotland’s Islay debacle http://forargyll.com/2009/12/mcgrigor-writes-to-demoted-rice-on-bank-of-scotlands-islay-debacle/ Sun, 12 Feb 2012 07:34:50 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: jivagohttp://forargyll.com/2009/12/mcgrigor-writes-to-demoted-rice-on-bank-of-scotlands-islay-debacle/#comment-20816 jivago Wed, 02 Dec 2009 12:55:03 +0000 http://forargyll.com/?p=17927#comment-20816 What do you expect from an Industry that hs been branded by the regulator as "Socially Useless" What do you expect from an Industry that hs been branded by the regulator as “Socially Useless”

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]]> By: Gus newmanhttp://forargyll.com/2009/12/mcgrigor-writes-to-demoted-rice-on-bank-of-scotlands-islay-debacle/#comment-20670 Gus newman Tue, 01 Dec 2009 21:02:58 +0000 http://forargyll.com/?p=17927#comment-20670 Jim Mather had a meeting with Susan Rice with points raised below Dear Gus, Apologies for the delay, I have only just got clear of the backlog of woek that piled up as a result of earlier meetings. As discussed, I met Susan Rice - who had read all the bacground material and seen the Islay petition and was quick to state that she "didn't want a degradation of service" for banking customers on Islay. She was also at pains to say that this planned change was not about Islay or island communities but rather the development of a model that was working well elsewhere, where she claimed other customers were happy with the service. She reiterated that they would assign a relationship manager to Islay business customers and while most interactions would be by phone and internet, there would be a presumption that the relationship manager could be regularly on Islay in response to customer needs. Her objective was that the same service would be delivered in a smarter, slicker way, with face to face potential as required - with the caveat that she would react if it was felt that "anything was missing" and that the Bank was adamantly "not pulling out". In other words, she is saying she will keep a close eye on how this "new model" pans out and will listen to any issues that arise. She also voiced an enthusiasm to work with Argyll & Bute to see if we could broker a tighter form of support from the ranks of the banks, accountants, lawyers, HIE, Argyll & Bute Council and the new Business Gateway service that shares premises with HIE in Kilmory. We now have her attention and I suggest that we use this avenue of communication to keep her posted on the view from Islay. Regards Jim Jim Mather had a meeting with Susan Rice with points raised below

Dear Gus,

Apologies for the delay, I have only just got clear of the backlog of woek that piled up as a result of earlier meetings.

As discussed, I met Susan Rice – who had read all the bacground material and seen the Islay petition and was quick to state that she “didn’t want a degradation of service” for banking customers on Islay.

She was also at pains to say that this planned change was not about Islay or island communities but rather the development of a model that was working well elsewhere, where she claimed other customers were happy with the service.

She reiterated that they would assign a relationship manager to Islay business customers and while most interactions would be by phone and internet, there would be a presumption that the relationship manager could be regularly on Islay in response to customer needs.

Her objective was that the same service would be delivered in a smarter, slicker way, with face to face potential as required – with the caveat that she would react if it was felt that “anything was missing” and that the Bank was adamantly “not pulling out”.

In other words, she is saying she will keep a close eye on how this “new model” pans out and will listen to any issues that arise.

She also voiced an enthusiasm to work with Argyll & Bute to see if we could broker a tighter form of support from the ranks of the banks, accountants, lawyers, HIE, Argyll & Bute Council and the new Business Gateway service that shares premises with HIE in Kilmory.

We now have her attention and I suggest that we use this avenue of communication to keep her posted on the view from Islay.

Regards

Jim

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